Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: December 8, 2024 | Effective Date: March 1, 2026
Introduction
DentAI247 ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dental appointment booking platform. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By using DentAI247, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information
When you create an account or book an appointment, we may collect:
- •Contact Information: Name, email address, phone number, mailing address
- •Account Credentials: Username, password (encrypted), security questions
- •Health Information: Dental concerns, symptoms, treatment preferences, appointment history
- •Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- •Professional Information (Dentists): License number, credentials, specializations, practice details
Automatically Collected Information
- •Device Information: IP address, browser type, operating system, device identifiers
- •Usage Data: Pages viewed, time spent, search queries, interaction patterns
- •Location Data: Geographic location (with your consent) to find nearby dental clinics
- •Cookies and Tracking Technologies: Session data, preferences, analytics information
Information from Third Parties
We may receive information from dental clinics using Dentitek systems, payment processors, identity verification services, and social media platforms if you choose to link your accounts.
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
To facilitate appointment bookings, match you with suitable dental providers, process payments, send appointment reminders and confirmations, and provide customer support.
Platform Improvement
To analyze usage patterns, improve our AI assistant algorithms, enhance user experience, develop new features, and conduct research and analytics.
Communication
To send transactional emails (appointment confirmations, password resets), provide service updates and announcements, deliver marketing communications (with your consent), and respond to inquiries and feedback.
Legal Compliance
To comply with legal obligations, verify dentist credentials and licenses, prevent fraud and abuse, protect our rights and property, and respond to legal requests.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- →Dental Providers: We share necessary booking information with the dental clinics you choose to book appointments with, including your name, contact details, and appointment preferences.
- →Service Providers: We work with trusted third-party service providers who assist with payment processing, cloud hosting, email delivery, analytics, customer support, and security services.
- →Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- →Legal Requirements: We may disclose information to comply with court orders, legal processes, government requests, or to protect our rights and safety.
- →Aggregated Data: We may share anonymized, aggregated data that cannot identify you for research, marketing, or analytical purposes.
Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Passwords are hashed using bcrypt.
Access Controls
Access to personal information is restricted to authorized personnel who need it to perform their job functions.
Secure Infrastructure
Our infrastructure is hosted on secure servers with firewalls, intrusion detection, and regular security audits.
Data Backups
Regular encrypted backups ensure data recovery in case of system failures while maintaining confidentiality.
Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
Your Privacy Rights
Under PIPEDA and other Canadian privacy laws, you have the following rights:
Right to Access
You can request a copy of the personal information we hold about you. We will provide this information within 30 days of your request.
Right to Correction
You can request that we correct inaccurate or incomplete personal information. You can update most information directly in your account settings.
Right to Deletion
You can request deletion of your personal information, subject to legal obligations that may require us to retain certain data (e.g., transaction records, legal compliance).
Right to Withdraw Consent
You can withdraw consent for marketing communications or optional data processing at any time. Note that withdrawing consent for essential processing may limit your ability to use our services.
Right to Complain
If you believe we have not complied with privacy laws, you can file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
To exercise any of these rights, please contact us at privacy@dentai247.ca with your request. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:
- •Account Information: Retained while your account is active and for 2 years after account closure.
- •Transaction Records: Retained for 7 years to comply with financial regulations.
- •Marketing Communications: Retained until you unsubscribe or opt-out.
- •Anonymized Data: May be retained indefinitely for analytics and research purposes.
Children's Privacy
DentAI247 is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Parents or guardians may create accounts and book appointments on behalf of minors. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@dentai247.ca.
International Data Transfers
Your personal information is primarily stored on servers located in Canada. However, some of our service providers may process data in other countries, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- •Standard contractual clauses approved by privacy authorities
- •Ensuring service providers comply with Canadian privacy standards
- •Encryption and security measures during data transmission
By using our services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than Canada.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. For detailed information about our cookie practices, please see our Cookie Policy.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit some functionality of our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by:
- •Posting a prominent notice on our website
- •Sending you an email notification (if you have an account)
- •Updating the "Last Updated" date at the top of this policy
Your continued use of DentAI247 after changes to this policy constitutes acceptance of the updated terms.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
123 Dental Innovation Drive
Suite 500
Toronto, ON M5H 2N2
Canada
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